Returns & Exchanges
At KOOKAÏ, we want you to be completely satisfied with your purchase, which is why we offer a flexible returns policy for items returned in their original, unworn condition within 21 days of delivery. Whether you change your mind or need a different size, our team is here to ensure a seamless experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your garments in their original packaging, ensuring all tags remain attached and the items are in their original condition.
Post Your Parcel
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Processing & Refund
Once your return is received at our warehouse, please allow 3-5 business days for our team to process your refund or dispatch your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing