Frequently Asked Questions
Everything you need to know about shopping with KOOKAĆ Australia.
What is your return policy for online orders?
We offer returns on full-priced items within 21 days of delivery for a refund or store credit. Items must be in their original condition, unworn, and with all tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping takes 1-2 business days for metropolitan areas. Please allow additional time during peak sale periods.
Can I return an online purchase in-store?
Yes, online purchases can be returned to any KOOKAĆ boutique in Australia for an exchange or gift card. Refunds for online orders must be processed through our online returns portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options including Afterpay and Klarna.
How do I determine my correct size?
KOOKAĆ uses a unique sizing system (0, 1, 2). Please refer to our detailed Size Guide located on each product page to find your perfect fit based on your measurements.
Do you offer international shipping?
Currently, our Australian website ships exclusively within Australia and to New Zealand. For other international destinations, please visit our global website.